Shipping Policy

Thank you for shopping with UGOjP Official Store
 
Order Processing
Orders are usually processed within 1–3 days after payment confirmation.
 
Shipping Time
United States: 7–15 business days
Canada: 7–15 business days
Europe: 7–18 business days
Australia & New Zealand: 7–15 business days
Asia: 7–10 business days
Other Regions: 10–30 business days
 
Delivery times may vary depending on customs clearance, local regulations, weather conditions, and carrier operations.
 
Tracking Information
Tracking information will be sent by email once your order has been shipped.
Tracking information is typically available within 24–72 hours after shipment.
Please allow a few days for tracking updates to appear.
 
Shipping Fees
Shipping costs are calculated at checkout unless free shipping promotions are available.
Free shipping may be offered for selected countries, regions, or promotional campaigns.
 
Customs Duties & Taxes
Import duties, taxes, and customs fees are not included in product prices or shipping charges and may apply depending on your country’s regulations. Customers are responsible for any applicable customs duties, taxes, and clearance fees.
 
Address
Please make sure your shipping address is correct before placing an order.
We are not responsible for orders shipped to incorrectly provided addresses.
 
Delayed or Lost Packages
If your package is delayed or lost during transit, please contact us and we will do our best to assist you. Claims for lost packages should be reported within 30 days after the estimated delivery date. We will work with the carrier to investigate and assist in resolving the issue.
 
Contact Us
If you have any questions regarding shipping, please contact us:
Email: [email protected]
Website: www.ugojpce.com
WhatsApp: +86 150 1707 7708