{"id":2025,"date":"2026-05-27T21:47:09","date_gmt":"2026-05-27T13:47:09","guid":{"rendered":"https:\/\/ugojpce.com\/?page_id=2025"},"modified":"2026-05-29T12:53:19","modified_gmt":"2026-05-29T04:53:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/ugojpce.com\/de\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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1.How long does shipping take?<\/strong><\/p>

Processing time is typically 1\u20133 business days.<\/p>

Delivery time varies by destination and shipping method:<\/p>

\u2022 United States: 7\u201312 business days
\u2022 Canada: 7\u201315 business days
\u2022 Europe: 7\u201318 business days
\u2022 Australia & New Zealand: 7\u201315 business days
\u2022 Other regions: 10\u201320 business days<\/p>

Actual delivery times may vary due to customs clearance, local holidays, and carrier delays.<\/p>

Tracking information will be provided once your order has been shipped.<\/p>

2.Do you provide tracking numbers?<\/strong><\/p>

Yes. Tracking information will be sent once your order has been shipped.<\/p>

3.Will I need to pay customs duties or taxes?<\/strong><\/p>

Import duties, taxes, and customs fees may apply depending on your country’s regulations. These charges are the responsibility of the customer unless otherwise stated.<\/p>

4.Is payment on your website secure?<\/strong><\/p>

Yes. All payments are processed through secure encrypted payment gateways.<\/p>

5.What should I do if I receive a damaged or defective item?<\/strong><\/p>

If you receive a defective, damaged, or incorrect item, please contact us immediately and provide photos of the issue, so that we can assist you accordingly.<\/span><\/p>

6.Can I return my order?<\/strong><\/p>

Yes. We offer a 30-day return and refund policy for eligible orders.<\/p>

7.Who pays for return shipping?<\/strong><\/p>

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped by us.<\/p>

8.Do you offer wholesale or bulk orders?<\/strong><\/div>
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Yes. We support wholesale and bulk orders for selected products.<\/span><\/span><\/div>
For bulk pricing, please contact us with:<\/span><\/span><\/div>
– Product model<\/span><\/span><\/div>
– Order quantity<\/span><\/span><\/div>
– Destination country<\/span><\/span><\/div>
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9.Do you provide OEM or customized services?<\/strong><\/div>
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Selected products may support OEM or customized packaging services for bulk orders.<\/span><\/span><\/div>
MOQ requirements may apply.<\/span><\/span><\/div>
Please contact us for more information.<\/span><\/span><\/div><\/div>
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10. What payment methods do you accept?<\/strong><\/div>
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We currently accept PayPal for all orders. More payment options may be added in the future.<\/div>
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11. Where do you ship from?<\/strong><\/div>
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Orders are shipped from our fulfillment center in China. We work with reliable international logistics partners to deliver orders worldwide.<\/div>
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Email : support@ugojpce.com<\/span><\/span><\/div>
WhatsApp: +86 150 1707 7708<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

1.How long does shipping take? Processing time is typically 1\u20133 business days. Delivery time varies by destination and shipping method: \u2022 United States: 7\u201312 business days\u2022 Canada: 7\u201315 business days\u2022 Europe: 7\u201318 business days\u2022 Australia & New Zealand: 7\u201315 business days\u2022 Other regions: 10\u201320 business days Actual delivery times may vary due to customs clearance, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2025","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ugojpce.com\/de\/wp-json\/wp\/v2\/pages\/2025","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ugojpce.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ugojpce.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ugojpce.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ugojpce.com\/de\/wp-json\/wp\/v2\/comments?post=2025"}],"version-history":[{"count":31,"href":"https:\/\/ugojpce.com\/de\/wp-json\/wp\/v2\/pages\/2025\/revisions"}],"predecessor-version":[{"id":2204,"href":"https:\/\/ugojpce.com\/de\/wp-json\/wp\/v2\/pages\/2025\/revisions\/2204"}],"wp:attachment":[{"href":"https:\/\/ugojpce.com\/de\/wp-json\/wp\/v2\/media?parent=2025"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}