FAQ

1.How long does shipping take?

Processing time is typically 1–3 business days.

Delivery time varies by destination and shipping method:

• United States: 7–12 business days
• Canada: 7–15 business days
• Europe: 7–18 business days
• Australia & New Zealand: 7–15 business days
• Other regions: 10–20 business days

Actual delivery times may vary due to customs clearance, local holidays, and carrier delays.

Tracking information will be provided once your order has been shipped.

2.Do you provide tracking numbers?

Yes. Tracking information will be sent once your order has been shipped.

3.Will I need to pay customs duties or taxes?

Import duties, taxes, and customs fees may apply depending on your country’s regulations. These charges are the responsibility of the customer unless otherwise stated.

4.Is payment on your website secure?

Yes. All payments are processed through secure encrypted payment gateways.

5.What should I do if I receive a damaged or defective item?

If you receive a defective, damaged, or incorrect item, please contact us immediately and provide photos of the issue, so that we can assist you accordingly.

6.Can I return my order?

Yes. We offer a 30-day return and refund policy for eligible orders.

7.Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped by us.