Refund and Return Policy

Order Cancellation

We accept order cancellations within 24 hours of purchase. Orders are typically processed within 1–3 business days. As long as your order has not yet shipped, we can assist with cancellation upon request.

Return Eligibility

We accept returns within 30 days of delivery for both defective and non-defective reasons, including change-of-mind returns.

To be eligible, items must be unused, unopened, in their original packaging, with all tags attached, and in resalable condition. Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized products

• Items that have been opened, used, or installed

• Items damaged due to misuse or improper installation after delivery

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order separately.

Return Shipping Costs

For change-of-mind or customer-initiated returns, customers are responsible for arranging and paying for return shipping. The return shipping cost will be deducted from your refund, or you may arrange your own shipping at your expense.

If the return is due to our error (e.g., wrong item received, damaged upon arrival, or confirmed quality issue), please contact us before returning. After verification, we will provide a prepaid return label at no cost to you, or reimburse the reasonable return shipping cost.

We recommend using a trackable shipping service for all returns. We are not responsible for lost or untracked return packages.

How to Initiate a Return

To start a return, contact us at [email protected]. Returns sent back without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately at “[email protected]” with photos of the issue so we can resolve it promptly.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed within “7 business days” to your original payment method. Please allow additional time for your bank or credit card issuer to post the refund.

Customs Duties and Taxes

Customs duties, import taxes, and clearance fees collected by local customs authorities are “non-refundable”.

Return Address
Please contact our customer service before returning any item. Returns sent without authorization may not be accepted.

Lost Packages

If tracking shows your package as delivered but you cannot locate it, please check with your neighbors and local carrier first. We will assist in investigating the shipment with the carrier. Please note that refunds cannot be issued for packages confirmed as delivered by the carrier.

Contact Information